Personal Information Protection Policy / Privacy Policy

1. Definition of Personal Information

“Personal information” refers to information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, email address, or other description contained in such information, as well as data that can identify a specific individual through individual identification codes.

2. Purpose of Use of Personal Information

(1) User Personal Information

• Provision, operation, and maintenance of the Service
• User identity verification and authentication
• Processing of transactions and payment management
• Delivery of purchased items and related communications
• Responding to user inquiries and providing support
• Sending service-related notifications, updates, and announcements
• Sending promotional materials and marketing communications (with consent)
• Service improvement, usage analysis, and development of new features
• Prevention and detection of unauthorized or fraudulent use
• Compliance with legal and regulatory requirements
• Enforcement of terms of service and other agreements
• Conducting surveys and research for service improvement
• Managing user accounts and related information
• Providing personalized content and recommendations
• Any other purposes related to the above

(2) Business Partner Information

• Communication and coordination related to business operations
• Fulfillment of contractual obligations

3. Company Information & Data Protection Officer

Business Name: Fanpla, Inc.
Address: 〒150-0031 Chateau Polaire Shibuya 502, 22-20 Sakuragaoka-cho, Shibuya-ku, Tokyo, Japan
Representative: Representative Director: Takemitsu Hirai
Data Protection Officer: Available upon request

4. Outsourcing of Personal Information Handling

The Company may outsource all or part of the handling of personal information to external service providers to the extent necessary for achieving the stated purposes of use. In such cases, the Company shall select providers that handle personal information appropriately and shall establish necessary and appropriate supervision measures.

5. Third-Party Data Provision

The Company shall not provide personal data to third parties without the individual’s prior consent, except in the following cases:

• When required by law
• When necessary for the protection of human life, body, or property, and obtaining consent is difficult
• When especially necessary for improving public health or promoting the sound growth of children
• When cooperating with a national or local government body in executing affairs prescribed by law

6. Joint Use of Personal Data

The Company may jointly use personal data with its parent company, Fanplus Inc., and affiliated business partners for the purposes described in Section 2. The Company shall be responsible for managing such jointly used personal data.

7. Disclosure of Retained Personal Data

Users may request disclosure, correction, addition, deletion, cessation of use, or cessation of provision to third parties of their retained personal data. Requests will be processed after verifying the identity of the requester. Please contact us using the information provided in Section 8.

8. Complaints & Inquiries

For complaints or inquiries regarding the handling of personal information, please contact us at: info@fanplashop.com

9. Collection and Use of Attribute, Device, Location, and Behavioral Information

• Cookies: The Service uses cookies to enhance user experience, maintain session information, and analyze usage patterns. Users can control cookie settings through their browser preferences.
• SSL: The Service uses SSL (Secure Sockets Layer) encryption to protect data transmitted between users and our servers.
• Access Logs: The Service automatically records access log information including IP addresses, browser types, referral URLs, and access timestamps for security and analytical purposes.
• Analytics: The Service uses Google Analytics and similar tools to analyze usage patterns and improve the Service. These tools may collect information sent by your browser as part of a web page request.
• SMS Authentication: The Service may use SMS-based verification for account security and identity confirmation purposes.

10. Voluntary Nature of Providing Information

Providing personal information to the Company is voluntary. However, failure to provide certain required information may result in the inability to use some or all features of the Service.

11. Security Measures

• Internal Security: The Company implements organizational, technical, physical, and personnel security measures to ensure the safe management of personal information. Access to personal data is restricted to authorized personnel, and regular audits are conducted.
• External Environment: The Company does not transfer personal data to servers located in foreign countries. All data is processed and stored within facilities that comply with applicable data protection regulations.

12. Integration with Plus Member ID

When users connect their account with a Plus member ID, information associated with the Plus member ID may be used in accordance with the purposes described in this Privacy Policy. Users can manage this integration from their account settings.

13. Changes to This Policy

The Company may revise this Privacy Policy from time to time. Significant changes will be announced on the Service. Continued use of the Service after revisions constitutes acceptance of the updated Privacy Policy. Users are encouraged to review this page periodically.